Refund Policy

This policy explains when an Aven order is eligible for a refund.

Before design work begins

If you change your mind after placing an order, you can request a full refund at any time before our team has started designing your invitation. Contact us as soon as possible and we’ll cancel and refund the order.

Once design work has started

Once we’ve begun designing your invitation, the order is non-refundable. This applies to the full package as well as any add-ons included in the order.

How to request a refund

Email hello@aveninvites.com with your order reference number. Since payment is arranged directly with our team rather than processed automatically on the platform, eligible refunds are issued manually, back to the original payment method, and we’ll confirm with you once it’s done.

Something wrong with your order?

• If your invitation wasn’t delivered as described, tell us and we’ll work with you to fix it.
• If we’re genuinely unable to deliver your order, we’ll offer a full refund regardless of the stage reached.

Contact

Questions about a refund can be sent to hello@aveninvites.com.

Questions about this policy? hello@aveninvites.com